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content.time.com - 13 readers - Yes, the movie-rental firm was doomed. But the ending could have been a lot better
forbes.com - 12 readers - Dr. John Kotter discusses the real reason behind the Kodak downfall: complacency. Read on to find out how Kodak let complacency take over, and how to avoid it in your organization. Dr. John Kotter established the 8-Step Process to Leading Change.