Crisis Management: What to Do When Your Business Makes a Public Mistake

by Michael Stelzner

United Breaks Guitars

You saw the video now GET THE BOOK: Looking for a unique speaker for your next event: for case studies and highlights of Dave's speaking tour. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at to plant your Gripe & get results. There is now a video response: Full Story: - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at . Video Produced by Curve Productions of Halifax,

Telephone - How Not to Find Event Venues

What happens when meeting planners play telephone instead of using an RFP? Find venues and event space and quickly get price quotes by using

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