Nearly half of all consumers expect a customer service response within an hour

by Cynthia Boris
There are companies with a team of dedicated customer service professionals whose job it is to monitor and instantly reply to all consumer queries. Your company probably isn’t one of them. How can I make that assumption? Because I know that a large number of online companies are small businesses. Some a run by 1 person or a couple. Some are manned by an owner who also has another full-time job.Read the full article