Client Relationship Management 101: Do You Know When to Tell a Client No?

When I was first starting my business, I would occasionally field requests from friends to work for free or discounted prices. It was an awkward conversation. On the one hand, I wanted to say yes, because they’re my friends, and friends help each other out. But on the other hand, I worked hard to develop my coaching programs and instructional materials. I didn’t want to give them away for free.Read the full article