Is there anything at all we can take from that Comcast cancellation call?

by Ben Davis
Ryan Block called Comcast to cancel his service. An argumentative agent seemingly couldn’t believe this was happening and almost refused to comply. Here’s the phone call. If you can listen to it all, do so. It feels like a sermon on how not to do customer service. Plenty of people are writing about this. But is it anything more than a bad agent? Here’s what I take from it.Read the full article