Google Tops Satisfaction Index, Yahoo Sees “Lowest Score Yet”

by Greg Sterling
Once again Google has come out on top of the annual American Customer Satisfaction Index (ACSI). The survey measures consumer satisfaction across a broad range of business and product categories including "e-business," which covers 'internet portals and search engines." With the exception of 2007 Google has won the category every year since 2000, although its scores have fluctuated.Read the full article