Concept stores: what do they mean for customer experience?

by Ben Davis
After the demise of HMV, many were quick to plan the future of retail. Econsultancy got in on the act, too, suggesting ways in which the internet could save the high street. The consensus seemed to be that experiences on the high street would be more important than mere commerce. Why go into a store if the journey of finding a product and taking it to the till to pay is as bo ...Read the full article

Your new digital store - Argos Old Street

Your new digital store - Argos Old Street