Site search: retailers still have a lot to learn

by Graham Charlton
Site search remains a problem for ecommerce sites, with lack of key functionality and flexibility proving to be a barrier to the user experience. A new study covered on the excellent Smashing Magazine website looks into some of the major problems with site search in the US. Here, I'll look at some of the issues mentioned in the study, along with my own observations on the state of site search..Read the full article