Shh…If You Listen Closely, You’ll Know What Your Customers Want You to Write

by Mindy Weinstein
“The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” — Dr. Ralph Nichols In 2012, I made a New Year’s resolution to become a better listener. Looking back, it’s amusing, especially since measuring success is subjective (of course I would believe I met my goal!).Read the full article