You don’t know what you don’t know: How our unconscious minds undermine the workplace

by Emily Wood
When YouTube launched their video upload app for iOS, between 5 and 10 percent of videos uploaded by users were upside-down. Were people shooting videos incorrectly? No. Our early design was the problem. It was designed for right-handed users, but phones are usually rotated 180 degrees when held in left hands.Read the full article

Making the unconscious conscious

Unconscious biases influence our actions every day, even when—by definition—we don’t notice them. These biases are shaped by our experiences and by cultural norms, and allow us to filter information and make quick decisions. We’ve evolved to trust our guts. But sometimes these mental shortcuts can lead us astray, especially when they cause us to misjudge people. We developed a workshop, Unconscious Bias @ Work, in which more than 26,000 Googlers have taken part. The workshop highlights four bias busting techniques which can help mitigate the potentially negative influence of unconscious bias: **Gather facts **Rely on consistent structure and criteria when making decisions **Watch for subtle cues **Foster awareness and accountability