4 Must Read Tips for Excellent Customer Service on Social

by Jade Furubayashi
Source: eConsultancy The basis of a strong social presence is a happy community. How do you keep your community happy? Provide a great experience. Last November, eConsultancy discovered that 72% of customers expect complaints on Twitter to be answered within the hour. That is a big expectation, and all brands should strive to be as accommodating as possible.Read the full article