Learning from the State Department

by Seth Godin
Ambassadors do two things that are really difficult for most people within organizations: 1. They listen and send the notes up the chain. They're at the front line, and they listen to what's happening and figure out how to get the right people back home to hear what's being said. 2. They apologize. Not for things they did wrong, but for things that others did wrong.Read the full article