Social, Marketing, Sales, Resources, Research – Your New Customer Experience Team [INFOGRAPHIC]

by Shea Bennett
Customer support has changed. Platforms such as Twitter and Facebook work two ways – they’re fantastic for brands to raise awareness of products and services, drive website footfall and boost sales, but they also give the customer a bigger voice, too. And that’s how it needs to be. In the past the support experience for a customer was a very isolated affair.Read the full article