5 Ways to Turn Your Unhappy Customer into a Valuable Resource

There are few things that impact a brand’s reputation more than the way it responds to complaints and unhappy customers. Customer service has always been an important part of developing brand loyalty, in fact it was the center of the business model that allowed companies like Nordstrom’s and Zappos to thrive.Read the full article

Domino's® Pizza Turnaround

"Domino's Pizza Turnaround" The true story of how Domino's listened to its harshest critics and made their best pizza ever. Starring actual Domino's employees. www.pizzaturnaround.com Try the result of their hard work. Order at Dominos.com.

  • 17 Ways to Deal With Unhappy Customers

    inc.com - 8 readers - How do you stop an irate customer from spreading the news?

  • Lululemon Scrambles To Reverse Its Bad PR

    adage.com - 8 readers - Lululemon revises sales forecast downward again in wake of yoga pant disaster and aims to 'try and turn the conversation around again' to reverse its bad PR.

  • Delivering Happiness: Why At Zappos It's Your Birthday Every Day

    forbes.com - 7 readers - It was my birthday a couple of days ago. Doesn’t matter how old you are, the thing about birthdays is that the people around you find a way to make you feel special. Business owners, marketers, sales people - that’s exactly how you should be treating your customers. Not just [...]