There are few things that impact a brand’s reputation more than the way it responds to complaints and unhappy customers. Customer service has always been an important part of developing brand loyalty, in fact it was the center of the business model that allowed companies like Nordstrom’s and Zappos to thrive.Read the full article
Domino's® Pizza Turnaround
"Domino's Pizza Turnaround" The true story of how Domino's listened to its harshest critics and made their best pizza ever. Starring actual Domino's employees. www.pizzaturnaround.com Try the result of their hard work. Order at Dominos.com.