How UK publishers keep comment threads civil

by Chris Smith
Community managers have the unenviable task of policing publishers’ comments sections that can often turn vitriolic. Terms like “flaming,” “griefing,” “trolling” and even Godwin’s Law (the amount of time it takes for a conversation to bring up a mention of Hitler) have all entered the lexicon in recent years and, therefore, reflect how widespread the problem is.Read the full article