The eight steps of Grant Thornton's international CRM roll-out

by Ben Davis
How did Grant Thornton roll out an international CRM solution? Rick Stow ran the global CRM collaborative at Grant Thornton, global accountancy and tax advisory firm, and now focuses on the US. I caught up with him at Microsoft Convergence 2014 in Barcelona. Here's what he had to say about the large project of rolling out a CRM system.Read the full article