Agency Tips: 7 Steps for Communicating Bad News

by Hayley Cummings
If you are part of an agency, and tasked with communicating bad news to clients, you know it can be difficult. Bad news can mean a variety of things. Some of which include: Communicating employee turnover and account team transitions Poor account performance Mistakes made within the account Issues with scope of work Communication or relationship issues Invoice or agreement c ...Read the full article