How customer experience analytics is helping Econsultancy with new site priorities

by Ben Barrass
Regular visitors to our site, particularly our subscribers, will probably have come across the survey we’re running with ForeSee. We consider customer experience to be an unswervable part of modern marketing that correlates with commercial success. So prior to some fairly big changes to our current site, we wanted to see how our visitors considered us to be performing on that scale.Read the full article