15 tips for improving ecommerce returns policies

by Graham Charlton
After the blowout of Black Friday and Cyber Monday, returns are expected to peak today, as customers change their minds about the presents they have already bought. So, with returns volumes potentially rising this Christmas, how should retailers handle returns? It has been dubbed, horribly, 'Boomerang Wednesday', and customers will look to return items in time to choose alter ...Read the full article