Battle of the behemoths: John Lewis vs Debenhams

If you were looking for examples of retailers that have really nailed online shopping, you wouldn’t expect to have to look much further than goliaths John Lewis and Debenhams. But what is the secret of a fabulous online shopping experience, is it about mimicking the in-store experience? Or about offering facilities that shops can’t provide? We ran a comparison of the online C ...Read the full article

John Lewis website lacks colour

This user would like to see more colour on the John Lewis site at Christmas

You can't buy fragrance online

A Debenhams customer reckons that you can't buy fragrance online. It's all about the smell.

Debenhams try something new guarantee

A user buying perfume overlooks the 'try something new guarantee'

Perfume not in submenu 'Women' on Debenhams site

A user is annoyed that he couldn't find perfume in the 'women' sub menu on the Debenhams website

John Lewis keyring selection is 'boring'

A user is not impressed by the selection of keyrings on the John Lewis site

Searching for a book on The Doors on the John Lewis site

A site-wide search for a book on The Doors is unsuccessful