Should A Business Respond to Every Positive Review? Here’s The Consumer View.

by Mike Blumenthal
Last week I shared my thoughts on whether a business should respond to every positive review. Given my lack of infallibility, I thought it made sense to survey consumers and ask them. Using Google survey we asked 560 reviewers what they thought. We asked: If you leave a review, do you think that the business owner should respond to your review? Why or why not? Methodology ...Read the full article