The Coming Convergence of Social Media and Customer Experience

by Jay Baer
Research and Insight Julie Hopkins is part of a team at Gartner called the Gartner for Marketing Leaders Group. As a leader in the field of information technology research, Gartner formed Julie’s group a couple of years ago, recognizing that digital marketing is an area of increasing importance (more on that in Holy Social!).Read the full article

Your Wishes Delivered: Driver for a Day

4-year-old Carson developed a friendship with his UPS driver, Mr. Ernie, when he began receiving shipments of special milk. Carson has become fascinated by all things UPS. He wishes to be just like his pal, so UPS made Carson a UPS driver for a day. Share your wish at http://www.ups.com/wishes and we’ll donate $1 to charity. #WishesDelivered