How to Deal With Negative Reviews

by Joe Cox
In November of this year a British couple were fined 100 for posting a negative review on the Trip Advisor website after their stay in a Blackpool hotel. The audacity of the fine didn't escape the national press who soon picked the story up and before the hotel manager could say 'PR disaster', there was Tony and Jan Jenkins sat in a BBC studio telling their story on national television.Read the full article