How JetBlue Delivers Amazing Social Customer Service Working From Home

by Jay Baer
Passion and Curiosity Laurie Meacham oversees a team of about 90 crew members at JetBlue, including several who are fluent in Spanish, 25 dedicated to social, and the rest dedicated to email and other forms of customer communication. While her team is primarily reactive, they also work closely with the proactive marketing team to ensure that everyone is on the same page for prom ...Read the full article