Social Media Is The Least Popular Channel For Customer Service [Survey]

by Greg Finn
Each time the calendar starts anew, it seems that we hear that it is finally the time that social media will unseat traditional methods for customer service. A new survey from M2Talk shows that we are world’s away from this becoming reality. In a survey of 1,000 adults aged 25 and over the findings showed that the phone is still the most popular form of contact for customer service (33.Read the full article