8 Advanced Tips for Never Losing SaaS Customers

by Neil Patel
It’s never fun to lose customers. To lose customers is to lose money. In SaaS, we call it churn rate. Churn rate is defined as “the percentage of subscribers to a service that discontinue their subscription to that service in a given time period.” Most of the pablum you read on the topic will tell you “have a great product!” or “awesome customer service.Read the full article