Give the people what they want

by Seth Godin
...isn't nearly as powerful as teaching people what they need. There's always a shortcut available, a way to be a little more ironic, cheaper, more instantly understandable. There's the chance to play into our desire to be entertained and distracted, regardless of the cost. Most of all, there's the temptation to encourage people to be selfish, afraid and angry.Read the full article