#Snowpocalypse Shows Why Sarcasm Causes Brand Confusion

by Mary C. Long
Brands on their game are well aware that they need to be monitoring as many channels as possible so they know how many people are talking about their brands, how often, and what they’re saying. The really forward-thinking brands understand that it’s important to gauge the intensity of those interactions as well – to know not just that people love their brand, but how much they love it.Read the full article