5 Steps for Optimizing Your Return Process

by Linda Bustos
Today’s edition of Partner Thursday is contributed by Dirk Kuritz from Namics, a leading full web service agency. When Dirk isn’t shopping online, he helps companies to improve their eCommerce customer experience. A customer wants to return an item? Damn him! One might think that this is the attitude of many online stores if you look at their return processes.Read the full article