Brands Raised the Customer Care Standard on Facebook in Q1

Brands made a huge leap in social customer care in Q1 - they now respond to 74% of questions on Facebook. That’s an incredible change from a few years ago! 2012 wasn’t all that long ago, but it’s eons in terms of how Facebook connects brands and Fans. Love your customers – they'll love you back Social Customer Care has never been more important for Facebook marketers.Read the full article