#HootsuiteTip: Draft Messages in Hootsuite

More and more people look to social media first for news, updates, and customer service help. And your customers are no different. In fact, 42% of users on Twitter expect a response to their customer service issue in under an hour. But after typing out your sixth identical response to a frequently asked question, do you find yourself wishing there was a better way? With Hootsuite, there is.Read the full article