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thenextweb.com - 20 readers, 1357 Tweets - More and more, consumers are turning to social media platforms for customer service. Now, it's brands' turn to seize this opportunity.
forbes.com - 14 readers, 363 Tweets - 1. Don't End Up Like Barbra: Why You Should Fear The Streisand Effect When someone uses social media to attack your business, your first urge, naturally, may be to sic lawyers on the critic, or otherwise try to intimidate the attacker into removing the complaint. Think carefully before taking that course of action. [...]