Customer Journey Mapping for Small Business

by Jeff B. Copeland
Customer Journey Mapping for Small Business June 5, 2015 - Posted by Jeff B. Copeland to Business Matters No serious drawing skills necessary and we’re not going to send your customers on an Epic Quest like “The Hobbit” or “The Hangover”. A customer journey or customer experience map is just a visual way to: List each touchpoint with customers, anything from advertising to ...Read the full article