Brand Embassy’s New Customer Service Platform Analyzes Feedback from Facebook, Twitter, Instagram

by Justin Lafferty
Brand Embassy, a customer service technology firm, recently announced the launch of its new customer service platform. The platform brings Facebook, Twitter, Instagram, email, live chat and discussion forums into once place and then uses markers such as post influence and topic to send requests to the most relevant customer service agent. Launch partners include Vodafone, T-Mobile and GE Money.Read the full article