According to Study, Social Media Channels Slow to Respond to Customer Inquiries

by Laura Monroe
According to Study, Social Media Channels Slow to Respond to Customer Inquiries June 15, 2015 - Posted by Laura Monroe to News A recent study conducted by the business consulting firm Northridge Group has revealed that 33 percent of consumers who contact brands/companies via social media channels with a customer service question never get a response.Read the full article