Could Social Media Become Your Most Important Customer Experience Channel?

Could Social Media Become Your Most Important Customer Experience Channel? June 26, 2015 - Posted by Jen Whitten to News The Economist Intelligence Unit (EIU) recently conducted a survey of senior-level executives sponsored by Genesys. While it shows that face-to-face communications are still the most important customer experience channel, this is likely to change within th ...Read the full article