5 Steps for Responding to a Social Media Crisis

Social media is a volatile place. What moves people to action one day might bore them the next, and what’s seen as funny and tasteful to one person might be seen as objectionable to another. The reactions of your followers are difficult to predict, and your posting activity is controlled by humans, so no matter how hard you try, you’re going to end up making some mistakes.Read the full article

  • The 8 worst social media blunders of 2014

    nypost.com - 13 readers, 237 Tweets - When in doubt, don't tweet it out. That should've been the motto for these blundering brands and clueless tweeters. Luckily for us, it wasn't. In the interest of living and learning (and convincing...