Agencies are behind pace: It’s now all about customers first and seamless experiences

I’m currently being put through, what is in effect, “business school” by Google (who selected us as one of 20 agencies from the 30,000 on their list – more about that another time) and this article that was shared to the group caught my attention: From Mad Men to Sad Men: Is the client/agency relationship in crisis? from Campaign.Read the full article