4 Updates That Will Drastically Improve Your Social Media Customer Service

The last time you had an issue with your phone bill, where did you go to get it resolved? For an increasing number of us, the answer is Twitter. Social media’s share of the customer service pool is only going to grow in coming months and years, and companies are beginning to realize how important these channels are for keeping people happy. Thankfully, so are major social networks.Read the full article