What Bugs Consumers About Customer Service

by Cynthia Diaz Shephard
Nearly every consumer—88 percent in all—has reached out to a customer service department at some time in the past year, according to a recent Consumer Reports National Research Center survey of 1,016 adults. The study also reveals that poor customer service experiences are common and that half of all consumers surveyed indicate that they left a store without making their pla ...Read the full article