How David’s Tea is using reviews to improve customer service

by Martin Shervington
David's Tea now has over 160 stores around the country, and recently had its IPO. Super service orientated, brightly lit stores, and the grandest selection of tea you will find on the high street since Nineteenth Century England. But it is not the product that got my attention. On my walkabout, I chatted with one manager - Randy in their Burlingame location - and he mentioned ...Read the full article