Hyatt takes customer service to Facebook Messenger

by Tanya Dua
Tweeting customer service queries is so passé. Now, customers can just shoot over their questions via Facebook Messenger and expect a brand to reply within minutes. Hyatt is one of the first brands to start using Facebook Messenger to help guests with their customer service needs. You don’t even have to go to its Facebook page to message the brand; just search for it on Facebo ...Read the full article