How Much is Bad Customer Service Costing You? [Infographic]

Even in a digital world, customer service is a business make or break -- probably even more so. With so much of our activity taking place behind screens, sans any interaction, customer service is arguably our last tether to a real human connection. (Cue Gravity scene here.) Today, when someone has a bad experience with your product or service it doesn’t just stop at them.Read the full article