Is Your Over-the-Phone Customer Service a Hang Up?

by Jim Shannon
Is Your Over-the-Phone Customer Service a Hang Up? November 18, 2015 - Posted by Jim Shannon to News Poor customer service is one of the biggest complaints consumers have about companies and it is one of the forces that drives them away. Yet, while many companies say they take aggressive measures to improve the experience, they intentionally employ tactics that frustrate co ...Read the full article