How to Deliver Exceptional Social Media Customer Service

We have all seen the posts on social media from disgruntled customers ranting about a product or service that didn’t quite meet their expectations. Some luggage got lost as they made their way to a Hawaiian vacation, their food had a hair in it, or the latte they ordered had a temperature of 148 degrees rather than their desired 150.Read the full article

How to Monitor Search Streams in Hootsuite

To get Hootsuite Certified and take advantage of ongoing training and education on Hootsuite and social media, sign up for Hootsuite University at Listening to your audience is the key to keeping up with social media. In this video, learn how Hootsuite enables you to monitor your conversations from one central place and help you find the information you're looking for.