5 Ways to Build a Culture of Listening and Boost Your Reputation

by Jean Dion
The line between customer service and business promotion is blurring. Almost every channel you could use in order to talk about your business can be flipped around, allowing consumers to talk to you or about you. And that means anyone working in SEO or online marketing needs to know at least a little bit about customer service. And it means we need to do more than just talk AT our customers.Read the full article