Facebook Wants to Be Your Customer Service Center

by Jeff B. Copeland
Facebook Wants to Be Your Customer Service Center December 11, 2015 - Posted by Jeff B. Copeland to CRM/ Social Media The social media giant keeps adding tools to Facebook Pages for two-way communication between business and customers, just the start of a big push to position itself as the main channel for booking, buying, complaining, and all other things customer service.Read the full article