Buffer Expands Beyond Social Management Into Customer Service With Acquisition Of Respond.ly

Social media management platform Buffer is adding social customer service to its resume today, with the announcement that it has purchased Respond.ly. Respond.ly, which is being rebranded as Respond, is a team-oriented tool designed for brands to respond at scale on Twitter, as well as to monitor tweets for brand mentions. Founded in 2014, it has only about 50 paying customers.Read the full article