Sprint Dials Up Conversocial for Customer Service via Facebook Messenger

by David Cohen
Wireless giant Sprint teamed up with Conversocial, a cloud-based social customer service solution and Facebook Marketing Partner, to provide customer service via Facebook Messenger. Conversocial said in a release that Sprint determined that a large chunk of its customer base preferred to address account- and service-related needs via social media, so the wireless carrier im ...Read the full article