Starbucks, You Could Be Doing Social Better

by Douglas Karr
I pull the social media card sparingly when I have to. Personally, as a business owner, I often cringe when I see a customer publicly flog a company online. Especially when it’s a policy and typically not the poor customer service representative’s fault. CSR’s don’t often make the rules, it’s typically someone higher up and a little out of reach that handles those things.Read the full article